project proposal
project interim report
project final report
title:
VIRTUAL INTERACTIONS. THE FACE-TO-FACES COMMUNICATIONS
The computerization of sociology - from primary statistics analysis
to formalized simulation
The special utility of computer
for sociological research represent an incontestable certainty. This ideea
is sustained for an quantitative perspective from the more high percentage
of sociological research which use the computers and also for an qualitative
perspective by the extension of the new sociological field of utilization.
On the first level, the computer was used in sociology
only as an auxiliary instrument for statistics analysis (including data
bases) and text processing.
On the next level of complexity, the Computer Science
have interfered with the Sociology by the Artificial Intelligence structures
(Expert Systems, Knowledge Based Systems, Neuronal Networks and so on)
which were used preeminently in simulation (symbolic or formalized).
At these two levels the computer remain just an
auxiliary mark, a very complex device for binary calculation which process
some input dates for to obtain output information (which are verifiable
and usual, under control).
Complementary with these we have today a new perspective
for the implication of the computers in sociology: Virtual Reality. This
new interaction between Computer Science and Sociology determine some major
change about the position of computer (from an auxiliary mark to a base
support) and also about the new social structures (which are developed
in Virtual Space).
The implication of Virtual Reality in Sociology
The Virtual Reality was developed in the area of
simulation for reproduction of real structures with high risk or with limited
tangible. Today he (VR) is a distinct field with the special possibilities
for thoroughgoing study.
The sociological implications of Virtual Reality
exceed the limit of simulation by the feedback of virtual social process
concerning the personality of the implicated subjects. Therefore the virtual
social structures and process have an individual existence and constitute
a new form of manifestation of the social.
The applications form that sphere of sociology
have begin with the systems for distant education (virtual classroom) and
after that were developed some specific concepts (like: virtual groups,
virtual communities, virtual relationship, virtual organization, virtual
corporation, virtual representation, and so on).
The fast evolution of the computers technology
and her perspective (optic cables, parallel processor, neuronal network
etc.) are a real and strong support for the continuos development of the
Virtual Reality (by the extension of the applicability and of complexity).
The computer is today a component of the daily,
so many people use the binary machine (for different reasons). One of determination
of this situation was the development of un-specialized software (“friendly
software”) which made possible the acces of a lot of users who was not
(in mod necessary) from that area of specialization. This kind of users
has not so much knowledge about the inside of machine but, by their number
they were determinate the most important phenomenon for the end of our
millennium: The Internet = the connection together of millions of peoples
from thousands kilometers distance (between them), all in the same network
and all with only one common element: the wish to “surf” (the wish or/and
the curiosity to find something new).
Several millions of people connected to the NET
24 hours on day, 7 days on week with their so different reasons, wishes
and aspirations but with a lot of interactions can be just a temporary
manifestation of some groundless fashion or just a simple event. More than
this, we have an unprecedented phenomenon in our society and is very important
to be investigate by on scientific positions. It does not matter the management
of the Internet, the computer producers or the deliver of this kind of
services. The most important thing is ideea of connection to Net, the ideea
to log in together with several millions of anonymous persons, ideea to
can meet and interact with anybody from Net.
For a sociological point of view until now are
some unsolved questions about this phenomenon and him implication in social
and personal life, like: The distinction between real and virtual friends.
/ The changes inside of the need for human interaction. / The trend for
extrovert (on the Net) with a clear introvert in the real life. / The effects
of acces to a bigger volume of information concerning the personal power
to discriminate and the stability of personality. The answers for they
are so necessary because him evolution is not depending for sociological
research but the sociology can stay outside of the social reality.
These are the basic ideas for this project. I do
not try to solve all problematic aspects for the situation but some most
imported aspects of him. I want to develop a theoretical structure of the
virtual social space with an accent on the human mediated interactions
(distribute synchronic relationships) and the implications of paralel communication
about the personality.
First of all, I want to make a clear analyze of
the virtual perspective in Human Science and her substantiation. After
that I want to test (with an experimental investigation) the operational
hypothesis:
1). What is the different between the one-to-one interaction
(face-to-face) and One-to-More interaction (face-to-faces).
2). What are the quantitative and qualitative performances
of parallel communication into the face-to-faces interactions.
3). How operate the parallel communication on personality.
The theoretical model of the project will be developed
on the basic concept of: social network, social interactions, communication,
interknowledge, social group, personality, virtual interactions, groupware,
computer mediated parallel communication, mediated face-to-face relationship,
face-to-faces interactions.
The project has two methodological stages: an explorative
investigation and an experimental structure. At the first level I will
make a documentary study and an interview with Internet users. The documentary
study is represented by an analyses of the most important materials for
that subject, by discussions with the authors, by subscribed at news-groups
and virtual society (or virtual research groups) which are interested in
this subject, and by an examination of all publication from the Internet
(with public acces). The interview with the Internet users is necessary
to obtain a confirmation for the conclusion of the documentary study. After
this stage I will have the basic ideas for the quantification of the hypothesis
for experimental structure.
At the second level (experimental structure) I
will develop two control group (one with advanced and one with beginner
users of the Internet) and many experimental group (with people who does
not use the Internet before). The volume for each group will be between
3 and 5 members and they will be prepared before the experiment to work
as a group. Also, the experimental structure will be related with a qualitative
methods for research: focused-group (for obtain a group opinion after experiment).
This project can be one of the first sociological
investigation of the virtual social space. The object of study is most
imported for our civilization (the post-postmodernity) and scientific analyze
of him must be made in real time. We are now on the transition between
two stages of human evolution (from postmodernity to post-postmodernity
- or to informatic society) and we don’t have the right to make the same
error like the last transition (between industrially and postindustrially)
when the sociological investigation was made to late.
From a sociological point of view this project
is very important because we have here a social phenomenon which make a
real changes in social space. It is not about some particular manifestation
it is about a new dimension of society. This study try to solve just a
little bit from the theoretical structure of the virtual dimension of society.
It is not so much (it is just a type of human interaction - the personal
communication) but it is a first step in building the theory.
The final conclusion will be published in a book
(in Romania) and an electronic version in English will be available on
the Internet. With these conclusion I will make the apply to prepare an
university course of Cybersociology for the Department of Sociology, West
University of Timisoara. The final dates will be send to all sociological
publication from Romania and to some prestigious international publication
of this type.
The project will have all the time of progress
a web page on the Internet with a detailed presentation.
1. Summary of the work in the first stage of the project
The project "Virtual Interactions. The face-to-faces
communication" was developed in two research stages: an explorative investigation
and an experimental investigation (with a final period for global analysis,
promotion and printing of results).
The explorative research focused on the theme of
virtual interactions was achieved by a documentation analysis completed
with interviews applied to Internet users. After documentation analysis
I have obtained a set of conclusions which I have checked by applied interviews.
These conclusions are the base of an assumptions system of experimental
structure drawn from the second stage.
I have made an analysis on two types of documents:
printed (books and speciality articles) and published in electronic version
on Internet (books, articles, research reports, master and Ph.D. theses).
I have obtained the printed documents by purchase (from bookstore or second
hand free market) or by study in libraries (from Timisoara, Cluj-Napoca
and Oxford).
I have obtained the electronic documents focused
on the topic of the project from the free offers on the Internet but also
from the bases of articles that I was able to access through West University
of Timisoara. Also, I have met in Oxford Mr. Frank Webster and Mr. Luciano
Floridi and they have given me a very important help to find a lot of Internet
addresses with many interesting articles for my project.
The documentary analysis focused on the themes
of virtual interactions was applied on 10 books and 57 articles related
with this topic and also on a large volume of contextual documents that
helped me to build a good theoretical framework.
The interviews with Internet users preoccupied
with computer mediated communication was achieved by two distinct methods:
on line questionnaires and face-to-face thematic interviews. Besides these
I have made an investigation based on participating observation of two
basic forms of Internet Relay Chat (the most popular form of synchronic
communication on Internet).
In the framework of a case study of virtual communities
and computer mediated communication I have applied an on-line questionnaire
to 42 users with a large experience in Internet Relay Chat. This questionnaire
has the follow items:
i). The human factor of community: the average and the
maximum number of users; the geographical location; the fluctuation; the
level of opening (the option for public or private discussions); the existence
of a group profile; the transparency degree and the relation between computer
mediated interactions and real life interactions.
ii). Identity aspects: the community representation;
the membership feeling; the specific of users.
iii). The rules and values systems;
iv). The social-demographic dates: sex, age, topic of
specialization, Internet and IRC experiences, the daily time spent on Internet
and IRC.
The face-to-face thematic interview was applied on 20 users with experience in Internet and many types of computer mediated communication and with specialization in human sciences (sociology, psychology, education, linguistics and philosophy). By these interviews I wanted to verify the validity of the conclusions of the first stage, (which have been used in the experimental structure of the second stage). These interviews contain the follow items:
I1. Are the conversations from the public area (between
more than two users) reducible to a sum of two users communications? Why?
I2. What is the importance of common conversation from
public area for a users group?
I3. How many users can participate in a common conversation
in a public area? Why?
I4. In what ways the computer mediated communication
disturb the social behavior of a person?
I5. Does self-definition of identity have any influence
(in computer mediated communication) on personality? If yes, in which way?
The communication in public area of Internet Relay
Chat is developed with many users and free access for all (in private area
there are only two users and nobody have access to them). Because all the
subjects have an educational background in human sciences I have used questions
with a high level of specialization (and thus they din not disturb in any
way the application of interviews).
The first stage of research has had a descriptive
feature and for this was developed without a preliminary hypothetical system.
The main objective of the first stage was the realization of a clear analyzes
of virtual perspective in Human Sciences and her substantiation. The secondary
objective was the theoretical determination of interaction components,
focused on identification of the specificity of parallel communication
process (the face-to-faces communication).
After the documentary study achieved in the first
stage of the project I discover that though are a very large quantity of
publications (printed or electronic versions) about the social implication
of virtual space. A lot of theme are written by unspecialisated authors,
but with a considerable experience in used of Internet. These documents
represent just a subjective account of personal ideas, without to use a
strong scientific structure, an adequately research methodology or an analytic
discourse with theoretical substantiation.
These pre-theoretical documents mark the beginning
of scientific tackle of a new research area: the virtual social space.
As part of these can be defined the following themes: types of organization
of virtual social space (virtual communities and groups), virtual social
relationship (computer mediated communication and virtual interactions),
the identity in virtual space (gender and feminism), on-line education,
the culture in virtual space, the economical and political dimensions of
virtual social space.
The most pre-theoretical documents have a positive
connotation of theme contents with a favorable perspective of the future
evolution of virtual social space and him components. However fascinating
can be this topic, the affective feeling of the researcher can not disturb
the theoretical tackle of him. Thanks to this optimistic perspective of
exaggerated and overestimated of the importance of virtual space has come
out a reaction of reject and denied of her.
From an epistemological point of view the booth
trends (the positive promotion and the denied) are normal for the natural
evolution of theoretical development of a new scientific area. But it is
a slow process and unacceptable for this the end of millennium. The strong
scientific intervention is now necessary and can not be postponed because
the Internet is a "10,5o Richter in social change" (N.Negroponte in W.Dizard,
Meganet, Westview Press, Oxford, 1997). Between the over-auction of the
virtual social and him refusal exist an objective middle way which is in
a scientific devoted process. Far away to be a fashion or just a simple
product the Internet is today a social generator or, more exactly, a support
for new forms of social structures and manifestations which complete (and
don't substitute) the global social system.
The new social components generated by Internet
are characterized, first of all, by the give up of the spatial proximity
in social manifestation of individuals. This aspect was debated from all
aspects in many documents and hi has a major importance in the development
of inter-individuals and groups process. Another characteristic is determined
by the initial profile of the Internet that was projected like a communication
system capable to resist to a nuclear conflict. This characteristic is
about the possibility to connect two points of the net (two computers)
by a high number of different connections and thus the possibility to identify
the address of a network station is very low (sometime impossible). Also,
the address of computer can say to few (or nothing) about the user and
therefore everybody can control in high measure the self-identity, fact
which a fundamental outstanding the interactions with other users.
Another major characteristic is represented by
the possibility of manifestation of some behaviors that are unattainable
in real life: distribute synchronic communication, one-to-one and one-to-many
simultaneous communication, independent and simultaneous multiple interactions
and so on.
These are just few aspects identified until now
in the users behavior. In which ways will be developed and improved remains
an open problem but the established behaviors allow their rigorous scientific
investigation. From among these, by my project I have been focused on the
theme of one-multiple communication that I named face-to-faces communication.
This kind of communication is relative equivalent with the communication
between a leader and the group members from real life. In the virtual plan
he is developed simultaneous among all the group members.
The face-to-faces communication is a text-based
synchronic communication, developed in real-time with the computer mediated
interactions of all users. Comparatively with other forms of computer mediated
synchronic communication, the face-to-faces communication is developed
with not less than 3 users. Each participant at this kind of communication
is a messages source and in the same time receiver for all other. In this
way the transparency of group relationships has a very high level and the
dynamic of discourse are improved. In the plan of real life this situation
is equivalent with a group conversation in which all members talk in same
time and of course that is impossible because the noise disturb the messages.
In the virtual plan all are reduced at a succession of messages edited
on the computer display with an order and a content determined first of
all by the discourse fluency, by the typing abilities and possibly by the
quality of connection.
The idea of face-to-faces communication is seemingly
incompatible with the idea of mediation (the completion of this expression
can be: the face-to-faces computer mediated communication). Today, until
the generalization of audio-video support (if these will be accepted) the
individual manifestation on Internet is of the kind "I am what I write".
The notion of "face" in the plan of real life is related to strictly and
concretes expression of individual personality. In this space (real life)
the face-to-face relationship is developed by a complex and directly (not
mediated!) "organic" interaction between two people. In the virtual plan
the personality manifestations in relationship (with other) are reducible
to a set of messages (texts, audio or videos) and the premise that by these
can not be engaged complex individual relationships is obvious false. Still
1995 Steven Jones draw attention in "Cybersociety: Computer Mediated Communication
and Community" (California, Sage Publication Ltd.) that: "Communities formed
by Computer Mediated Communication have been called 'virtual communities'
and defined as incontrovertibly social space in which people still meet
face-to-face but under new definitions of booth 'meet' and 'face'" (page
19).
I have presented here the main conclusions obtained
from documentary study related to virtual perspective in Human Sciences
(the main objective) and to quantitative and qualitative characteristics
of face-to-faces communication (the secondary objective). These ideas were
empirical tested and transposed in a set of hypotheses for experimental
structure from second stage of the project.
By the on-line questionnaires I followed to study
the rapport between virtual community and computer mediated communication.
Complementary with these, the interviews with experimented users of computer
mediated communication were focused on the preliminary conclusions and
were followed their verification. After the analysis of all dates I have
obtained the following ideas set:
The face-to-faces interaction is not reducible to a sum
of face-to-face interaction.
The face-to-faces interaction assures a high level of
knowledge among group members.
By the face-to-faces communication the inform of group
is more shortly.
The face-to-faces communication work unitary just at
a reduce number of participants (not more than ten; a too big number of
participants determine the development of alternative themes for talk).
The face-to-faces communication can be a very easy answer
for the need of sociability by the join in virtual groups and communities.
Computer mediated social interactions disturb the individual
conduct from real life by the orientation to extremes: extrovert (by a
pro-social socialization: learning and exercising of some abilities to
be together and applied of them in real life) or by introvert (by a minimal
satisfaction of the need of sociability and the substitute of participation
at associative life in the groups from real life).
The possibility to self-define of identity is a disturber
factor from personality (by the surpass of taboos and of self-censorship
or by the liberation of the frustrations and the attempt of fantasies).
On the base of these ideas I have developed an explorative
experimental structure for the second stage of the project. This is working
at present with subjects without experience in computer-mediated communication
and Internet. I have used a theoretical sample method with snowball techniques
for subject's selection. After the complete of experimental investigation
the final analysis of all dates will be presented in the final report.
2. An account of the research activities in the first stage of work
Field research, archival studies
For the documentary study I have used books and
other publication on topic from many library: University Central Library
of Timisoara, The Academics Library from Timisoara, The County Library
Timisoara, The University Library from Cluj-Napoca, The Bodleian Library
from Oxford and The Social Science Library from Oxford.
Also I have found a lot of electronic versions
of documents focused on theme with free access on Internet and by university
connection I have obtained access at a virtual library (EBSCO).
From all analyzed documents, the follows are most
relevant from my project:
Books:
1. Benedikt, Michael "Cyberspace: First Steps", Cambridge,
The MIT Press, 1991
2. Dizard, W. (ed.), "Meganet", Westview Press, Oxford,
1997
3. Dovey Jon (ed). "Fractal Dreams: New Media in Social
Context", Lawrence and Wishart, London, 1996
4. Featherstone, Mike and Burrows, Roger (eds) "Cyberspace,
Cyberbodies, Cyberpunk", Sage Publication, London, 1995.
5. Heim, Michael "The Metaphysics of Virtual Reality",
Oxford University Press, 1993.
6. Jones Steven (ed.) "Cybersociety: Computer Mediated
Communication and Community" California, Sage Publication Ltd, 1995.
7. Oravec, Jo Ann, "Virtual Individuals, Virtual Groups",
Cambridge University Press, 1996
8. Rheingold, Howard "The Virtual Community", (electronic
version), A Willima Patrick Book Addison Wesley, 1993
9. Suler, John "The Psychology of Cyberspace", (hypertext
book), Rider University, 1999.
10. Webster, Frank "Theories of the Information Society",
Routledge, London, 1995
Articles
1. Baym, Nancy (1995) - The Performance of Humor in Computer-Mediated
Communication; Wayne State University.
2. Bellcore James (1998) - Hyperbole over Cyberspace:
Self-presentations & Social Boundaries in Int Discourse;
3. Birdsall, William (1996) - The Internet and the Ideology
of Information Technology, Dalhousie University, Canada.
4. Chenault, Brittney (1998) - Developing Personal and
Emotional Relationship via Computer-Mediated Communication.
5. Curry, M. (1997) - Cyberspace and cyberplaces: Rethinking
the identity of individual and place;
6. Dowling, P. (1996) - Cyberspace, Subjectivity and
The Ascension; University of London.
7. Dubrovsky, V. (1987) - Face to Face Versus Electronic
Mail;
8. Edwards, A. - Extra Ordinary Human-Computer Interaction;
9. Ellis, C.A., Gibbs, S.J., Rein and G.L. (1991) - Groupware:
Some Issues and Experiences;
10. Erickson Thomas - Social Interaction on the Net:
Virtual Community as Participatory Genre;
11. Farina, S. (1995) - Representation(s) and a Sense
of Self: The Subtle Abstraction of MOO Talk; Clarkson University
12. Finnemann, Niels Ole (1997) - Modernity Modernised:
The Cultural Impact of Computerisation; University of Aarhus, Denmark
13. Fernback, J. & Thompson B. (1995) - Virtual Communities:
Abort, Retry, Failure?;
14. Floridi L. (1995) - The Internet as a Disinformation
Superhighway?
15. Greif, I. (1988) - Computer-Supported Cooperative
Work: A Book of Readings;
16. Halonen, D., Horton, M., Kass, R. and Scott, P. (1990)
- Shared Hardware: A Novel Technology for Computer Supported of Face-to-Face
Meetings;
17. Harrison, M. and Thimbledy, H. eds.- Formal Methods
in Human-Computer Interaction;
18. Haynes, W.L., (1989) - Shifting Media, Shifting Paradigms
and the Growing Utility of Narrative as Metaphor. Communication Studies;
19. Hesse, B., Werner, C. and Altman, I. (1988) - Temporal
Aspects of Computer-Mediated Communication;
20. Hiltz, S.R. (1984) - On-Line Communities: A Case
Study of the Office of the Future;
21. Hiltz, S.R. (1986) - The Virtual Classroom: User
Computer Mediated Communication for University Teaching;
22. Hiltz, S.R. and Turoff, M. (1978) - The Network Nation:
Human Communication via Computer;
23. Horowitz, I.L. (1986) - Communicating Ideas;
24. Ishii, H. (1989) - Trends of Groupware Technology;
25. Jakson, L. (1987) - Computers and the Social Psychology
of Work;
26. Jamison, P.K. (1994), - Contradictory Spaces: Pleasure
and the Seduction of the Cyborg Discourse, in "The Arachnet Electronic
Journal on Virtual Culture", 2nd vol.
27. Jarvenpaa, S. and Leidner, D. (1998) - Communication
and Trust in Global Virtual Teams; The University of Texas at Austin.
28. Johansen, R. (1988) - Groupware: Computer Supported
for Business Teams;
29. Johnson, D. (1985) - Computer Etichs;
30. Kontopoulus, K. - The Logics of Social Structure;
31. Kraut, Robert & all (1998) - Internet Paradox:
A Social Technology That Reduces Social Involvement and Psychological Well-Being?;
Mellon University;
32. Kraut, Robert &all (1998) - Coordination and
Virtualization: The Role of Electronic Networks and Personal Relationship;
33. Krueger, M. (1991) - Artificial Reality II;
34. Larijani, L. (1993) - The Virtual Reality Primer;
35. Laurie, E.J. (1979) - Computers, Automation and Society;
36. Lawley, E. (1992) - Discourse and Distorsion in Computer-Mediated
Communication;
37. Long, J. and Whitefield, A. - Cognitive Ergonomics
and Human-Computer Interaction;
38. Marx, G. (1996) - Electric Eye in the Sky: Some Reflections
on the New Surveillance and Popular Culture;
39. Nass, C. and Steuer, J. (1993) - Voice, Box and Sources
of Messages: Computers and Social Actors; Stanford University.
40. Negroponte, N. (1995) - Being Digital;
41. Ngwnyama, Ojelanki (1997) - Communication Richness
in Electronic Mail: Critical Social Theory and the Contextuality of Meaning;
University of Minnesota.
42. Oravec, J.A. (1990) - Interactions in Science and
Society;
43. Penzias, A. (1989) - Ideas and Information;
44. Perrolle, J. (1987) - Computers and Social Change;
45. Reid, Elizabeth (1991) - Electropolis: Communication
and Community on Internet Relay Chat, University of Melbourne, Australia.
46. Reid, Elizabeth (1994)- Cultural Formations
in Text-Based Virtual Realities - thesis for degree in Master in Art, Melbourne,
Australia.
47. Reymers, K. (1998) - Identity and the Internet: A
symbolic interactionist perspective on computer-mediated social networks;
48. Rheingold, H. (1991) - Virtual Reality;
49. Rosenbrock, H. (1991) - Machines with Purpose;
50. Sorenssen, Bjorin (1997) - Let your finger do the
walking: The space/place metaphor in on-line computer communication;
51. Stough, Roger (1996) - Effect of Information Technology
Innovation on Outer Metropolitan Regions; George Mason University, Fairfax,
Virginia
52. Tart, C. (1990) - Multiple Personality, Altered States
and Virtual Reality: The World Simulation Process Approach;
53. Thomson, A. (1993) - Virtual Girl;
54. Turkle, S. (1984) - The Second Self - Computers and
the Human Spirit;
55. Wexelblat, A (1993) - Virtual Reality: Applications
and Explorations;
56. Willet, Gilles (1995) - Global communication: A modern
myth?;
57. Winograd, T. (1989) - Groupware: The Next Wave or
Just Another Slogan?;
Study trips
I have had not stipulated any study trips in my
project but I have done several with other activities (because I am very
interesting in the scientific area of the project). After I sent the project
proposal (in October, 1998) I was with a documentary scholarship by a Tempus
Project (JEP 12517-97) at Oxford University, St.Anne's College, Great Britain
for a month (November 1998). There I have had access to a lot of documentary
sources (academic libraries and bookstores) and also I have met Human Sciences
teachers interested in topics closed by my project.
Since November 1999 I have done several trips to
Cluj-Napoca for my Ph.D. program and I have accessed the University Library.
Conferences, seminars, meetings
Until now, I have had not the possibility to make
a public presentation of the partial results of my project because they
have been not organized any conferences, seminars or meetings in Timisoara
in the period when I have obtained them (December '99 - March '00). Also,
I think that the final results are more imported to be presented in public
lectures. My last two academic conferences were with subjects near by the
topic of the project: "Sociological tackle of virtual communities" (Academic
Days, West University of Timisoara, May 1999) and "The reality of virtual
societies" (The 5th International Symposium of Management: The Management
of Organizations in the Brink of the 3rd Millennium, Timisoara, November,
1999).
Other specific research activities related to the project
In November 1999 I have been admitted to doctoral
program at Cluj-Napoca University with Prof. Petru Ilut. My Ph.D. subject
is: "The Computer-Mediated Social Interactions" and I have an individual
prepared program with two examinations (social relationship and experimental
structures) and three papers ("The Social Implication of Internet", "From
Computer-Mediated Communication to Virtual Communities" and "Virtual Social
Interactions: definition and characteristics").
In 1999 (May-December) I have coordinated a group
project with title: "Virtual Communities in Romania" in a research contract
with Ministry of Research and Technology from Romania. This project was
approved to be continued in 2000 with a extension of investigated space.
3. Publications and other preliminary results
The partial results of this project are in course
of publication in an article entitled "Theoretical and Methodological Perspective
in Sociological Approach of Virtual Space" for a scientific journal: "The
Memories of West University of Timisoara".
4. The programme for the next stage of research
After the analyze of the result obtained in the first
stage of the project I have designed an explorative quasi-experimental
scheme with nonequivalent (pretest and posttest) control group. This type
of investigation will allow a final factorial analysis (with beginner /
advanced users on computer-mediated face-to-face / face-to-faces relationship).
The experiment study is in progress now and will be finished in around
4 month.
The basic idea of experimental plan was the observation
of subjects manifestations in the situation of computer-mediated interpersonal
communication (face-to-face) and computer-mediated group communication
(face-to-faces) with a comparative analysis between these. The experimental
situation - a communication using a computer connected to Internet - represent
the first main independent variable of the research. It is a very complex
variable because the computer can generate different reactions to beginner
users (inhibition, curiosity, tolerance, acceptation, incite, etc.). For
this reason first I made by a descriptive test a distribution of the beginner
subjects (without any experiences in computer-mediated communication) on
three pretest levels: low, middle and high interest in computer area. The
final results will be differentiated on these level for obtaining comparatives
dates. The control group is represented by three advanced users of computer-mediated
communication. The experimental groups are formed from series of three
beginner users with a same level of interest in computers area. Each subject
(advanced or beginner) will be alone in the experimental situation. The
experimental and control groups are interviewed at the beginner (with a
common preparation) and the end of experiment (by a focus-group).
I have conceived an experimental situation with
a "naive subject" and four accomplice subjects. The naive subject is invited
to join a free computer-mediated conversation (on Internet). This conversation
is achieve in a special Internet Real Chat area at which are connected
the accomplice users. Each of they has a virtual "clone" - everyone is
connected to conversation channel with two nicknames. So the experimental
subject "meet" eight users, close by him age, four male, four female and
with a geographical locations from USA, Canada and Western Europe (France
and Great Britain). I have considered that these locations have an equivalent
impact for users and the specific differences are irrelevance.
The accomplice subjects try with deliberate scenario
to draw the naive subject in a common group conversations. These are gradual
developed by 4 to 8 users and in the second part of experiment are engaged
computer-mediated face-to-face conversations by private callings of naive
subject. Each experimental subject is free to join the conversation challenged
by other accomplice users. I make a complete supervision by an indirect
observation of carry on communications and also by a full recording of
then content. For final analysis of experimental situation I study the
following aspects: the reaction and the involve in group conversation;
the apply style and the preferences in the selection of conversation partners;
the options for public or private conversations; the interest for the continuation
of developed relationships; the perception of other and the procedures
of self-definition of identity.
Before to start the experiment the subjects must
to complete a descriptive questionnaire about interpersonal communication,
the new electronic supports of communication and a general profile of personality.
Also, I make a group presentation of the computer-mediated communication
program (used in experiment) and him utilization. After experiment I apply
an interview with each subject for a personal evaluation of the activity
and a focus-group with each experimental group.
In the last part of the project I will make a final
analysis of all recorded dates with adequate statistical methods (descriptive,
statistical relations and factorial analysis) for the write of the final
research report. Also, the project has a distinct stage for the mediation
of the results by articles in scientific journals, conferences and meetings.
I will try to publish this year a book about the activities and results
of the project. Electronic versions of all these will be available on Internet
at the project address: http://www.geocities.com/bestofb.
5. Miscellaneous
(a) research related
Until now, I have had a very difficult access to
Internet but this is yet a general problem in Romania and all the time
we have a lot of difficulties with search of documents, electronic mails
or other (computer-mediated) activities.
(b) administration related
The Research Support Scheme administration is excellent,
I have obtained a very good coordination and a professional help during
the all time of the first stage. I have sent several e-mail with my vagueness
and all the time I have received detailed answers. I want to thank you
very much for your support!
Abstract
The project “Virtual Interactions.
The face-to-faces communication” represents a scientific approach of a
component for a new domain: the sociology of virtual space. Based on a
mixed qualitative and quantitative investigation, with a direct related
analyses of documents on topic, I try to develop a new concept on this
area: the face to faces.
This is a new kind of social manifestation
developed by people in a frame of virtual group activity and represents
a parallel reciprocal connection between one and many. In its form of interactions
or communication developed on computer mediated space, this new concept
are based on a new definition of “face” and also of meet.
The methodology system was developed
on two distinct level: an explorative research (which include a documentary
analyses and a qualitative interview) and an experimental research focused
on the distinction between one-to-one and one-to-many (face to faces) computer
mediated communication.
The final results represent
one of the first scientific interpretation of this new manifestation and
can be as preliminary assertions for other secondary studies.
Objectives
In conformity with the grant application (and the
evolution of all project) the objectives of research were:
O1. A clear analyses of the virtual perspective
in Human Science / successfully achieved.
O2. Identification of difference between the one-to-one
interactions (face-to-face) and one-to-many interactions (face-to-faces)
/ successfully achieved.
O3. What are the quantitative and qualitative
performances of parallel communication into the face-to-faces interactions
/ successfully achieved.
O4. How operate the parallel communication on
personality? / successfully achieved.
The final perspective represents
the achieved of each objective from the synthetic analyses of all investigation
results.
I did not operate any change in the structure of
objective for my project (contents or form). More than that, based on the
final perspective of all activity I have obtained a complementary data
which can be collected into supplementary objective concerning the methodological
aspects: what are the general characteristics of sociological investigation
of virtual social space?.
Findings
Based on the structure of objectives, the principal findings
of the project are the follow:
O1. A clear analyses of the virtual perspective
in Human Science.
F1. The distinction (used a
lot) between virtual social space and real social space (the opposite real
/ virtual) is not functionally. The virtual social space had a very clear
reality, is not a false construct or a full-simulated (artificial construct)
but a new (real) dimension of our society. Thus, the virtual interactions
are a very complex phenomenon and involve new characteristics of associative
life.
F2. The simulation of spatial
proximity represent a medium where can be connected two or more social
manifestations of people with different cultural models, interactions experience
and social representation.
O2. Identification of difference between the one-to-one
interactions (face-to-face) and one-to-many interactions (face-to-faces).
F3. The face-to-faces interaction
is not reducible to a sum of face-to-face interaction.
F4. The face-to-faces communication
work unitary just at a reduce number of participants (not more than ten;
a too big number of participants determine the development of alternative
themes for talk).
O3. What are the quantitative and qualitative performances
of parallel communication into the face-to-faces interactions.
F5. The face-to-faces interaction
assures a high level of knowledge among group members.
F6. By the face-to-faces communication
the inform of group is more shortly.
O4. How operate the parallel communication on personality?
F7. The face-to-faces communication
can be a very easy answer for the need of sociability by the join in virtual
groups and communities.
F8. Computer mediated social
interactions can disturb the individual conduct from real life by the orientation
to extremes: extrovert (by a pro-social socialisation: learning and exercising
of some abilities to be together and applied of them in real life) or by
introvert (by a minimal satisfaction of the need of sociability and the
substitute of participation at associative life in the groups from real
life).
F9. The possibility to self-define
of identity is a disturber factor from personality (by the surpass of taboos
and of self-censorship or by the show of the frustrations and the attempt
of fantasies).
All these findings are very important for theoretical
dimensions of present information society. With other word, the findings
are related (more than a region) to all contemporary society.
From scientific significance this research represent
one of the first steps in research of a new topic: the sociology of virtual
space. I agree that by this project I did not cover all the contents and
all forms of virtual social interactions. I accept that maybe it's
not a perfect approach or that it can be improved. But I know that it's
one of the very few scientific investigations (from entire world)
about the virtual interactions and the first with this structure on a new
concept: the face-to-faces communications.
Difficulties
A large part of the project was based
on Internet research. This activity (developed especially in the
first stage) has some difficulties related to Internet access. As I said
in the Interim Report my university was frequently disconnected from Internet
for a period (daily or more days consecutive). To solve this problem I
have changed my work program (early in the morning, late on the evening
or in weekends). This was a technological problem and is “normal” (but
not desirable) for a society with not so many resources. I consider that
the only thing that can be learn from this experiences is “to try all alternatives
or to don't quit until the obtaining of final results”.
In the second stage I had another difficulty
related to methodological structure of experimental plan. My intention
was to investigate a new social component with a complex methodology approach,
developed on booth, qualitative and quantitative dimensions. The problem
was related to the formalisation of the research object into experimental
structure, or, more exactly, to delimited the experimental variable and
to control them effects. Generally talking the first profile of experimental
investigation had an acceptable functionality but, I considered that is
better to adjust it for a more adequate and efficient model (conform the
new perspective about the theme, formulated from the syntheses of all information
obtained in the first stage). With other words, I operate an adjustment
from a dominant quantitative (experimental profile) to a dominant qualitative
profile.
I consider that this difficulty was generated by
two main causes:
i). the complexity of investigated object (computer mediated
social interactions) - it is a very new social component, not yet enough
investigated and, more important, not yet complete developed in virtual
social manifestations (with other word, the reality of the concept it-self
are in construction process);
ii). the point of approach - from a general perspective
of social interactions (which offer a general frame for investigation and
basically information contents) and not from group activity (where this
type of manifestation are more developed and its complex structure can
be presented in more detailed components).
The solution that I have used for this
problem has two main components:
- first of all, I had developed a complex methodological
system (with techniques from quantitative and qualitative approach) which
has offer a valid complementary information to adjust the experimental
design. I don't change the methodological (general profile) but only the
experimental situation from second stage. Based on the information obtained
in the frame of the project and in other related activities I was able
to make a series of corrections that have offered a more complex and adequate
approach.
- second, the final conclusions represent a syntheses
of data from all research activities (not only from experiment) and are
integrated into coherent and consistent discourse.
The difficulty to develop a complete
initial methodology for an explorative investigation (focused on a research
object with few preliminary information about it) is generally. From my
experience, I consider that in the develop of framework activities (with
multilevel methodology) it is better to don't have a so strictly approach
in second stage.
With other words, an explorative investigation is made
in some not too much reviewed topic (something that must be reviewed by
the result of research). So, if is developed a complex systems for research
(with two or more stages) is better to keep the possibility to adjust the
investigation considering the result of first stage. If all other activities
can be defined and structural completed based on the preliminary result
(not only by the initial researcher perspective), it will be obtained a
more efficient and more adequate methodological system that can assure
more complex information.
In conclusion, an acceptable level of flexibility
in used methodology on the explorative research is a very useful aspect
for entire research.
Future developments
I consider that a very useful completion of this
project result is a second investigation of virtual interactions focused
on (natural and artificial) group activities. This new research will obtain
a more detailed results about the functionality frame of face to faces
interaction from the organisational perspective.
With booth dimensions - the specific content and
the context of manifestation - the new concept of face-to-faces will be
complete defined.
On other hand, the theoretical approach of this
domain is still just on incipient level and for this is necessary a good
mediatization of all results obtained from the achieved studies.
The conclusions of these study can be a good base
from other new researches which can use them. Thus, (once again) the good
mediatization of the research result is a strong condition for epistemological
develop of this new topic (sociology of virtual space).
General remarks
From my experience to carrying out the project,
I can say that entire relations with Research Support Scheme were on a
high level of efficiency. All the papers concerning the project are very
clearly and offer a lot of helpfully information about the request form,
structure and other aspects. Also, the contact with the project supervisor
was always achieved in perfect conditions.
For all this professional support (in all components)
of Research Support Scheme during the period of project development, I
sincerely want to thank you very much! This collaboration was a very important
experiences for my professional formation and therefore please ignore these
remarks in the evaluation of the final report!
I am not sure if the RSS activity will continue
in one or other form, but it's clear that in this millennium end (with
a so high level of civilisation change) the basic research (in all domain)
are a vital activity for the develop a more functionally and valid society.
General presentation
The project “Virtual Interactions. The face-to-faces
communication” was developed in two research stages: an explorative investigation
and an experimental investigation (with a final period for global analysis,
promotion and printing of results).
The explorative research focused on the theme of
virtual interactions was achieved by a documentation analysis completed
with interviews applied to experimental Internet users. After documentation
analysis I have obtained a set of conclusions which I have developed into
the qualitative interviews. The result of these activities was used for
the assumptions system of experimental structure achieved in the second
stage.
All the partial data - obtained from documentary
analyses, interview and experimental investigation - was finally integrated
in a global perspective defined from the structure of main objectives.
Theoretical model
The development of all project was based on a theoretical
model for definition and interpretation of its investigated object. The
general structure of the theoretical model was developed concerning the
explorative characteristic of the research - without a delimited hypotheses
system and thus without a classical conceptually operationalisation. The
main theoretical frame was defined by the structure of objectives and was
used for conceive the project general profile (presented in the initial
project application).
After the documentary analyses of most relevant
documents on topic I adjust and complete into more detailed form the theoretical
approach of the virtual social space and its components (especially, virtual
interactions). A large part of this model represents the content of first
objective: O1. A clear analyses of the virtual perspective in Human Science.
I decide to include here the main findings concerning this objective (and
not in the chapter about the findings and conclusions) because I will have
a more coherent structure of the discourse - after the presentation of
theoretical structure of the project, I will explain the methodological
system, afterwards the data analyses and interpretation and, in the final,
the general conclusions.
The virtual social space it's now a very complex
element, extended to entire world with more than 370 millions users on-line
(on August, 2000) and with an exponentially daily grow. The phenomena
can not anymore be ignored by the scientific approach and this was one
of the main motivation for project.
Based on a general review of the literature on topic,
completed and detailed by the documentary study achieved in the first stage
of the project I can distinct two main perspective: i). a very positive
consideration of social virtual space and its components and ii). a denied
discourse concerning the possibility to extend the social manifestation
into this new area. I will detailed the content of these approaches on
the chapter about the findings and conclusions.
I try to find an intermediary position, defined
by the follow ideas:
- the sociological research does not include the value
judgements (it doesn’t matter if this new topic is better or worse than
other, but only if it exist or don't);
- the all components of the virtual space can be approached
by the classical paradigms, but is necessary to accept new theoretical
contents (for the new characteristics and manifestation of these components);
In the development of theoretical model, the first
part is focused on the problems related with the virtual attribute. All
the components of virtual social space (structures, interactions, relations,
models, process and so on) have a main common characteristic: are all virtually.
This mean that all of them have a strictly dependence by the support offer
from information and communication technology. Almost all objections concerning
the validity and the consistent of virtual space (and its components) are
related to this characteristics - the virtually -, defined and accepted
like a finality of a simulation processes. This is a notion which come
from Latin word simulare and basically it mean the action to make to look
true something i-real, to give intentionally a false impression. On this
primary level appear an ethic problem concerning the activity of simulation
because it's finality is differed (in intention and content) by reality
(“an wanted false”). The action to make a false is certainly an harm made
to the true.
But, in the file of scientific research the perspective
is different. In this area the simulation is used for to test, check and
measure the effects generated by the actions of some new factors (under
the control of researcher). This is not an appearance of the real but an
effective reality, developed into artificial condition with scientific
goal and named: virtual reality. This is an other form of the manifestation
of the existence with many implications, not yet enough explored. One of
them is represented by the virtual social space (generated by the interference
of virtually with social space).
At this level I want to make a notions clarification
here. Usually the virtual society (and all its virtual components) is defined
by comparative with real society. This generate a basic confusion because
the reality can only be or not (it doesn't has intermediate stages). If
something is different from reality then certainly is unreal and thus doesn’t
exist. So, the virtual reality is not different by reality but is different
by concrete reality. And booths of them are complete real.
Based on the simulation of spatial proximity with
the support of computer networks, the social virtual space is developed
on a general structure that is similar to the concrete society. Can be
defined two main elements specific to virtual societies: the computerised
support and the (exclusively) mediated interactions among participants.
By a developed of these two main aspects can be formulate the follow assertions:
- the virtual social space exist and are developed
(only) inside of computers network (which obtain a similar role like natural
environment for concrete social space);
- the support of information and communication technology
(the “natural” environment of virtual social space) is made by man and,
more important, is under permanent and exclusively control of man;
- the virtual society is not an independent alternative
to the concrete society but only another modality of its manifestation;
- the overtake the geographical determination involve
the content and the volume of human (virtual) interactions;
- the persons who join virtual interactions developed
relationship with the structure: user/computer/network/computer/user.
Started from these assertions, in the second part
of theoretical model I have focused on the theme of virtual interactions
and mediated communication. Computer mediated communication is a central
component of the activities developed on Internet. In concrete social space
not any interactions can be defined like a communication process (which
suppose some strictly condition), but in virtual space any interactions
are developed inside of a communication process. From these it can be obtained
a first characteristic of virtual interactions: they represent an exchange
of understated messages between two or more users.
The implication in a virtual interactions is determinate
by the personal wish and that offer another main characteristics: this
kind of social manifestation (of the Internet users) has in its basic structure
an associative intention. With other word, the interactions generated by
a social actor into “virtual environment” are determinate by him/her wish
to find or to meet somebody. The simulation of spatial proximity is not
an imperative or an over-individual condition but a result of a personal
decision to connect and to communicate on the Internet. In concrete social
space a lot of interactions are generated by randomised relations or contextual
determination without an high implication of personal choice (these all
have a more reduced presence in virtual social space).
The communication represent in virtual social space
a very important process with a direct implication in the basically structure
of cyber-existence. Without the access of the Internet (which mean a “communication”
process among the user's computer and a proximity server) the user doesn't
exist in virtual space. Without any contact with other users (developed
only by a communication process) he/she doesn't have any virtual social
existence (nobody can know about him/her presence). Therefore, translated
a classical idea, we can affirm that in virtual social space “I communicate,
so I exist”.
Computer mediated communication present two main
forms: synchronous and asynchronous. In the follow rows I will make a short
presentation of them.
The asynchronous computer mediated communication
is a passive form developed in a long time by a succession of complex and
detailed messages (for a complete presentation of the ideas). The users
involved in this kind of communication generate successive actions of codification,
sending, receiving and decoding of messages in delimited sequences, without
a real time interaction.
The message from this type of communication is
determined by the contents previous received, by the personal interpretation
of them and by expected interpretation of the new informational content
(by the addressee). Therefore the messages launched in an asynchronous
mediated communication are very complex, with many details and with a direct
perturbation on the friability of the process. Another main characteristic
of this kind of communication is represented by the suppose of minimal
inter-knowledge among users. To can send a message is strictly necessary
to know the electronic address of receiver and also, any message include
the “virtual location” of the author. The main form of this kind of communication
developed on the Internet is the “e-mail” (electronic mail) .
The synchronous computer mediated communication is dynamic
communication achieved in real time and based on a mediated and "some time"
interactions among users. It suppose the emission and the receive of some
short messages (displayed on the screen and typed from keyboard). This
kind of communication can be developed between two or more users with a
form of interpersonal or group “discussions”. Also, this type of communication
is developed in special area which not involve a real identification of
participants. The main form of computer mediated synchronous communication
is the Internet Relay Chat .
As I said above, any interaction developed in virtual
space is based on a communication process. This mean that any interpersonal
or group interaction have in its core a communication among participants.
For this domain (of interactions) it can be delimited two generally type
(reported to the number of users): one-to-one interactions and one-to-many
interactions. If one-to-one is similar with the face-to-face interaction
from the concrete social space, the one-to-many interactions present a
different structure with some specific components. It is similar with communication
between leader and group members from a concrete situation. In virtual
space it can be achieved by anybody who want to talk with many people in
some time (the condition to be group leader is not anymore necessary).
In the framework of this project I will define
the face-to-faces situation as a new concept developed in virtual social
space into the interaction between one user and many users. The alternative
formulation can be “computer mediated face-to-faces interactions / communication”
but this expression includes a sources for contradictions and also
a limitation of the concept (only to virtual space). This new concept are
defined by a common area of virtual interactions (= a common space of communications)
for three or more users which are not necessary constituted like a group.
In the follow rows I'll present an investigative model for approach the
face-to-faces communication.
Methodological system
For the investigation of this new concept (the
face to faces communication as a distinct form of virtual interactions)
I developed a complex methodology approach with component from booth, qualitative
and quantitative perspectives. The main structure of methodology was projected
on two stages: an explorative level and an experimental scheme. First I
want to find the general frame of the virtual interactions (in general)
and the face-to-faces communication (especially). For this I use an documentary
study focused on the topic and also an qualitative interview with experimented
users.
I defined the documentary study like a distinct
stage in methodology structure because it had an high importance
in the research global. This documentation has included also the other
research (not so many until now) focused on similar topic and the conclusions
of papers analyses (the data of first level) were the base
for the formulation of the interview structure and also were reported to
the final findings.
The qualitative interview with experimented users
was applied in concrete meeting (direct / non-mediated interactions) and
was focused on the preliminary ideas obtained by the documents analyses.
I have translated my intermediary perspective about the topic in five general
items (in a non-structured form) focused on the contents and manifestations
of one-to-many virtual interactions. I have applied this interview to 20
users selected by the “snow ball” technique (each users had recommended
other compatible subjects) and I have put the accent on the content of
interrogations and not on the form. This approach in qualitative manner
had offered me a complex information (the data of second level) to develop
the final experimental design. The items of interview guide are the follow:
I1. Are the conversations from the public area
(among more than two users) reducible to a sum of two users communications?
Why?
I2. What is the importance of common conversation
from public area for a users group?
I3. How many users can participate in a common
conversation in a public area? Why?
I4. In what ways the computer mediated communication
disturb the social behaviour of a person?
I5. Does self-definition of identity have any
influence (in computer mediated communication) on personality? If yes,
in which way?
Based on a preliminary analyses of interview conclusions
(reported to the documentary results) I developed an experimental design
for the second stage of the project. The main idea of this investigation
was to obtain a clear delimitation of the content of one-to-many communication
(which I can named from this point face-to-faces communication).
During the experimental research I have obtained
some contradictory data concerning the variables measurement which make
me to adjust its profile. Thus, in the first form I have designed an explorative
quasi-experimental scheme with non-equivalent (pre-test and post-test)
control group.
The basic idea of experimental plan was the observation
of subject’s manifestations in the situation of computer-mediated interpersonal
communication (face-to-face) and computer-mediated group communication
(face-to-faces) with a comparative analysis between these. The experimental
situation - a communication using a computer connected to Internet - represent
the first main independent variable of the research. It was a very complex
variable because the computer can generate different reactions to beginner
users (inhibition, curiosity, tolerance, acceptation, incite, etc.). For
this reason first I made a distribution of the beginner subjects (without
any experiences in computer-mediated communication) on three pre-test levels:
low, middle and high interest in computer area. Each subject (advanced
or beginner) was alone in the experimental situation. The experimental
and control groups were interviewed at the start (with a common preparation)
and the end of experiment (by a focus group).
I have conceived an experimental situation with
a “naive subject” and four accomplice subjects. The naive subject is invited
to join a free computer-mediated conversation (on Internet). This conversation
is achieve in a special Internet Real Chat area at which are connected
the accomplice users. Each of they has a virtual “clone” - everyone is
connected to conversation channel with two nicknames. So, the experimental
subject “meet” eight users, close by him age, four male, four female and
with a geographical locations from USA, Canada and Western Europe (France
and Great Britain). I have considered that these locations have an equivalent
impact for users and the specific differences are irrelevance.
The accomplice subjects try with deliberate scenario
to draw the naive subject in a common group conversations. These are gradual
developed by 4 to 8 users and in the second part of experiment are engaged
computer-mediated face-to-face conversations by private callings of naive
subject. Each experimental subject is free to join the conversation challenged
by other accomplice users. I have made a complete supervision by an indirect
observation of carry on communications and also by a full recording of
then content. For final analysis of experimental situation I study the
following aspects: the reaction and the involve in group conversation;
the apply style and the preferences in the selection of conversation partners;
the options for public or private conversations; the interest for the continuation
of developed relationships; the perception of other and the procedures
of self-definition of identity.
After few series of experimental subject I have
observed that the experimental situation content many factors which generate
some randomise secondary effects which disturb all results. For example,
the experimental subjects ability to use the keyboard (to find and to press
the keys), determinate in a major proportion the content of communication.
Also, the research condition (the status of “subject”) in an academic space
(information laboratory of the sociology department) disturb the subjects
participation (they perceive the study more than an official request and
not as an research activity). The control of main dependent variable (the
ono-to-one / one-to-many communication) was very difficult to achieved,
because the subjects inhibitions (for idea of experiment and for computer
use) generate a large time of conversation, with a very low level of coherent
and with poor communication content reduced (in generally) to the few answer
for direct questions.
For thus, I decide to adjust the experimental situation
with the keep up of general research frame. For the second profile of experimentation,
first of all I tried to reduce the actions of “computer use” factors and
its secondary effect. Thus, I have moved all the experimental action in
the virtual space on the Internet. For this I use the IRC program which
offer a perfect condition for study:
? the users who join a chat program have pass the first
contact with the computer;
? the mediated interactions between my and the subjects
doesn't content any inhibitions related to research activity or academic
structure (they had all the time the possibility to quit the experiment
without any control for me);
? the IRC is a synchronous form of communication with
real time interactions and support in very good condition booth one-to-one
and one-to-many communication ;
? the activity (and the presence) of IRC's users are
basically related to communication and thus is total compatible with the
experimental main content;
In the new form, I make a differentiation’s between
the two kind of communication by apply few questions in two different way:
in public area and in private area. For public area I have used three different
connections (which have simulated three participants) and from each of
them I send some questions and comments. The experimental subjects “meet”
on a dedicated channel three different users who “talk” in generally about
some aspects related with virtual space and virtual communities. Inside
of this general talking I have inserted (from different connections) the
established questions. So, the user was invited to join this dedicated
channel for a scientific research and to involve the conversion with the
users found on it (actually my connection with three different name from
different three computers ). My speed of typewriting doesn’t generate any
delay in the messages sent from the three computers. For ono-to-one conversation
I just open a private window with experimental users and in a similar general
conversation I have inserted the questions.
This new experimental profile was more efficient
and offers a more consistent results. It was applied to 70 users, divided
in two categories: controls group of 10 users (which engage only private
communications) and an experimental group of 60 users (which engage only
public communications). All users have respond - in a non-explicit way
- to the follow items:
Q1. What represent your nickname?
Q2. What area of conversation do you prefer? Why?
Q3. Do you have a constant group of users on IRC?
Q4. Do you think that the IRC users can constitute a
community? Why? If YES, do you think that you are a member of it?
Q5. What are you most important things in your life?
I have preferred a short list of items because,
first of all I was interested by a comparative analyses between this two
kind of structure and not exactly the representations of the answers. Thus,
the most important aspect was that to obtain answers to all items (not
the complexity or consistence of them) and with a too large format was
the possibility to obtained a lot of abandons (with this format I had only
8 abandons).
The experimental results (the data of third level)
was integrated with the previous information into complete developed of
the content of face-to-faces concept.
Results and data interpretation
The documentary study result was used first on the design of interview guide (applied to experimented users) and second during the entire research activity as a referential structure in a comparative analyses. One of the main assertion was that the core of the investigated object is a new entity, with a very few dedicated documents and which must be complete defined after the finalisation of research.
From the qualitative interview (applied to 20 users
with experience in Internet usage and computer mediated communication activity)
I had obtained the follow assumptions (formulated not by an advanced statistics
but by a general trend of the answers contents ):
- the conversations
from the public area (among more than two users) is not reducible to a
sum of two users communications because the each message displayed in “public
window” is received by all participant and influence the them behaviours;
- each users
group who join a synchronous mediated communication develop a general public
profile of them interactions, based on the idea of transparency and equal
access to specific information. For these reason, the communication in
public area (between one-to-many or face-to-faces) is a strong condition
for an available group activity.
- generally,
the quality (coherence, consistence and continuity) of a “public” communication
is inversely proportional with the number of participants; can be estimated
an maximal number of 8 to 10 users who can join a public communication
with an acceptable level of quality. To many users in “public (virtual)
space” generate some alternative subjects for conversation.
- about the
effect of the computer mediated communication on the social behaviour,
I receive two kind of perceptions: first, a general accept that the Internet
and IRC usage can determinate an addiction reflected by a diminution of
other activity developed in concrete social life (a focalisation on the
spending time at home or at computer-club). Second, an half of subject
have emphasised that the Internet and IRC usage is very useful way to obtain
an high level of sociability and the other half have insisted on the high
level of information which can be obtained.
- from a different
perspective, the possibility of anonymity (on IRC interactions) can disturb
in deep manner the stability of the self and the manifestation of the personality,
basically by the application of some hypothetical role;
These all interview results was integrated in the
basically structure of experimental investigation and also, in the final
complete analyses of the findings. After these two investigative activities
I have obtained a large part of the general content of the concept of face
to faces communication.
The main hypothesis of experimental design was: in an
computer-mediated environment, the face-to-faces (one to many) interactions
are more accessible than the face-to-face (one-to-one) interactions. With
other words, people join more easily a public conversation developed on
a synchronous mediated area than into a private computer mediated interactions.
In some situation, an one-to-one communication can be more interesting
for users because here can be found other person with a more compatible
profile of personality, interests and expectations (and thus can be developed
a stronger relationship). The problem is that to join a private interactions
must be carry out some preliminary conditions: to find other user, to obtain
him/her accept for a private communication and, of course, to have a compatible
profile. The experimented group was main oriented on these aspects, showing
a general interest first for my identity, second for the research activity
(promoted by “to join a conversation”) and finally - with a few interest
- to develop the answers of my (indirect) questions.
In the “public (virtual) area” is easier to join
a conversation developed among users (who not necessary have a group structure)
with a clear virtual behaviours reflected by them messages. Thus, a large
parts of experimental subjects (70% or 42 users) join directly the (lead)
conversation with complex and extended answers. Only 30% (18 users) from
experimental group wait for more detailed contents of the public conversations
and develop a general more simple communication. These two kind of behaviours
can be explained by the personality profile and also by the context of
IRC usage (the available time to joint the IRC and the other engaged communications
in the moment of achieve the experiment).
These main delimitation between one-to-one mediated
interactions and face-to-faces communication are related to all previous
result obtained by the first stage of research. As I said above, the analyses
of experimental result was focused on the qualitative dimension of the
subjects activities and not on them explicit content.
In a detailed presentation, the experimental results
are the follow:
subjects profile:
characteristics
TOTAL
experimental group
control group
70 subjects (100%)
60 subjects (100%)
10 subjects (100%)
sex:
male 53 (76%)
male 46 (76%) ;
male 7 (70%)
female 17 (24%);
female 14 (24%)
female 3 (30%);
age:
under 20
33
29
4
21 - 30 34
28
6
over 31
3
3
0
specialisation domain student
25
ICT 10
other 10
no answer 25
geographical location
Romania 44
Europe 9
USA continent 4
other location 7
no answer 6
IRC experience
1 or less year 26
2 to 5 year 15
5 year or more 5
no answer 24
Answers analyses:
Q1. What represent your nickname?
The option for a nickname is related in general
by personal components (first name, age and other characteristics) and
also by computer games. This nicknames are considered a first step of self-definition
of identity in the relationship with other people.
Q2. What area of conversation do you prefer? Why?
The general trend was to prefer private area (45,7%
from all users / 25 experimental subjects and 7 control subjects). The
public area is preferred by 24,2% of users (17 experimental subjects),
booth by 17,1% (12 experimental subjects) and 12,8% don’t answer (6 experimental
users and 3 control users).
The motivation for this distribution was offered
especially by the experimental group (engaged in face to faces communications)
and consists in the present low level of coherent of conversation developed
in public area.
Q3. Do you have a constant group of users on IRC?
The distribution of the answers of this item is
the follow: yes, I have 61,4% (37 experimental users and 6 control users).
Based on the other remarks made on face-to-faces
communications (by experimental subjects) the knowledge related to the
members of these groups is on an average level and is generated also by
concise meetings.
Q4. Do you think that the IRC users can generate
a community? Why?
If YES, do you think that you are a member of it?
At this item was a special problem related with
alternative sense associated to the concept of community (sect or other
special organisation). Thus 58,5% from subjects (37 experimental subjects
and 4 control users) have affirmed the existence of the virtual community,
22,8% (16 experimental users) have denied it and 18,5% (7 experimental
users and 6 control users) have don’t know or don’t answer.
Like the answers of other items, more detailed
information was offered by the communication in public space (experimental
users). This item generates some other conversation about the relation
between real and virtual.
About the appurtenance to a virtual community this
idea was in equal measure accepted and denied (by the subjects who accept
its existence).
Q5. What are you most important things in your life?
On this final item was clear reflected the delimitation
of contents (of the answers) between the public and the private area. The
more complex and developed answers were obtained in a more favourable communication
frame and the public area strictly represented this. Of course this situation
is not usually for IRC public communication because there are a lot of
disturbs sources, but basically, all experimental users (engaged in a face
to faces communication) have offered a personal explication for them values
system.
Findings and conclusion
After the documentary study
achieved in the first stage of the project I discover that though are a
very large quantity of publications (printed or electronic versions) about
the social implication of virtual space, a lot of theme are written by
unspecialised authors, but with a considerable experience in used of Internet.
These documents represent just a subjective account of personal ideas,
without to use a strong scientific structure, an adequately research methodology
or an analytic discourse with theoretical substantiation.
These pre-theoretical documents mark the beginning
of scientific tackle of a new research area: the virtual social space.
As part of these can be defined the following themes: types of organisation
of virtual social space (virtual communities and groups), virtual social
relationship (computer mediated communication and virtual interactions),
the identity in virtual space (gender and feminism), on-line education,
the culture in virtual space, the economical and political dimensions of
virtual social space.
The most pre-theoretical documents have a positive
connotation of theme contents with a favourable perspective of the future
evolution of virtual social space and him components. However fascinating
can be this topic, the affective feeling of the researcher can not disturb
the theoretical tackle of him. Thanks to this optimistic perspective of
exaggerated and overestimated of the importance of virtual space has come
out a reaction of reject and denied of her.
From an epistemological point of view the booth
trends (the positive promotion and the denied) are normal for the natural
evolution of theoretical development of a new scientific area. But it is
a slow process and unacceptable for this the end of millennium. The strong
scientific intervention is now necessary and can not be postponed because
the Internet is a “10,5o Richter in social change” (N.Negroponte in W.Dizard,
Meganet, Westview Press, Oxford, 1997). Between the over-auction of the
virtual social and him refusal exist an objective middle way which is in
a scientific devoted process. Far away to be a fashion or just a simple
product the Internet is today a social generator or, more exactly, a support
for new forms of social structures and manifestations which complete (and
don't substitute) the global social system.
The new social components generated by Internet
are characterised, first of all, by the give up of the spatial proximity
in social manifestation of individuals. This aspect was debated from all
aspects in many documents and hi has a major importance in the development
of inter-individuals and groups process. Another characteristic is
determined by the initial profile of the Internet, which was projected
like a communication system capable to resist to a nuclear conflict. This
characteristic is about the possibility to connect two points of the net
(two computers) by a high number of different connections and thus the
possibility to identify the address of a network station is very low (sometime
impossible). Also, the address of computer can say to few (or nothing)
about the user and therefore everybody can control in high measure the
self-identity, fact which a fundamental outstanding the interactions with
other users.
Another major characteristic is represented by
the possibility of manifestation of some behaviours that are unattainable
in real life: distribute synchronic communication, one-to-one and one-to-many
simultaneous communication, independent and simultaneous multiple interactions
and so on.
These are just few aspects identified until now
in the user behaviour. In which ways will be developed and improved remains
a open problem but the established behaviours allow their rigorous scientific
investigation. From among these, by my project I have been focused on the
theme of one-multiple communication that I named face-to-faces communication.
This kind of communication is relative equivalent with the communication
between a leader and the group members from real life. In the virtual plan
he is developed simultaneous among all the group members.
The face-to-faces communication is a text-based
synchronic communication, developed in real-time with the computer mediated
interactions of all users. Comparatively with other forms of computer mediated
synchronic communication, the face-to-faces communication is developed
with not less than 3 users. Each participant at this kind of communication
is a messages source and in the same time receiver for all other. In this
way the transparency of group relationships has a very high level and the
dynamic of discourse are improved. In the plan of real life this situation
is equivalent with a group conversation in which all members talk in same
time and of course that is impossible because the noise disturb the messages.
In the virtual plan all are reduced at a succession of messages edited
on the computer display with an order and a content determined first of
all by the discourse fluency, by the typing abilities and possibly by the
quality of connection.
The idea of face-to-faces communication
is seemingly incompatible with the idea of mediation (the completion of
this expression can be: the face-to-faces computer mediated communication).
Today, until the generalisation of audio-video support (if these will be
accepted) the individual manifestation on Internet is of the kind “I am
what I write“. The notion of “face” in the plan of real life is related
to strictly and concretes expression of individual personality. In this
space (real life) the face-to-face relationship is developed by a complex
and directly (not mediated!) “organic” interaction between two people.
In the virtual plan the personality manifestations in relationship (with
other) are reducible to a set of messages (texts, audio or videos) and
the premise that by these can not be engaged complex individual relationships
is obvious false.
Still 1995 Steven Jones draw attention
in “Cybersociety: Computer Mediated Communication and Community” (California,
Sage Publication Ltd.) that: “Communities formed by Computer Mediated Communication
have been called 'virtual communities' and defined as incontrovertibly
social space in which people still meet face-to-face but under new definitions
of booth ‘meet’ and ‘face’“ (page 19).
By a synthetic presentation, the final conclusions
obtained from the research activity can be resumed in the follow assumption:
The distinction (used a lot)
between virtual social space and real social space (the opposite real /
virtual) is not functionally. The virtual social space had a very clear
reality, is not a false construct or a full-simulated (artificial construct)
but a new (real) dimension of our society. Thus, the virtual interactions
are a very complex phenomenon and involve new characteristics of associative
life.
The philosophical problem of delimitation
between true and false or between real and i-real can not be extend in
the area of virtual reality. We have in present a new dimension of our
social existence which are called “virtual society” (with all “virtual
components”) and which are on the some level of realism to the effective
reality.
The simulation of spatial proximity
represent a medium where can be connected two or more social manifestations
of people with different cultural models, interactions experience and social
representation.
Based on the technological support of simulation, the
virtual social space offers a new scientific topic with new specific components
(structures, interactions, relations and so on). All them existence is
not defined by the scientific approach.
The face-to-faces interaction
is not reducible to a sum of face-to-face interaction.
The new social components developed in virtual
space have a specific structure and manifestation. They are all parts of
a global system and present an individual (strictly limited) profile. Thus,
the face-to-faces interaction is a complex structure that can be complete
developed only in virtual interactions.
The face-to-faces communication
work unitary just at a reduce number of participants (not more than ten;
a too big number of participants determine the development of alternative
themes for talk).
The functionality of face-to-face communication
is related to the personal resources of each participant and therefore
can not be involved (on the some time and with the some topic) by a large
number of users.
The face-to-faces interaction
assures a high level of knowledge among group members.
Like a group specific activity, the face-to-faces
communication offer a total transparency of all messages sent in common
virtual space, which assure a good knowledge exchange between the members.
By the face-to-faces communication
the inform of group is shorter than other forms.
This kind of communication structured on the model
of one (message source) and many (receivers) need the shortest time for
group information. This model can be defined like a parallel simultaneous
communication among group members.
The face-to-faces communication
can be a very easy answer for the need of sociability by the join in virtual
groups and communities. From an individual point of view the face-to-face
communication are more quickly than other form because each members can
send the message without reporting to a ordering positions.
Computer mediated social interactions
can disturb the individual conduct from real life by the orientation to
extremes: extrovert (by a pro-social socialisation: learning and exercising
of some abilities to be together and applied of them in real life) or by
introvert (by a minimal satisfaction of the need of sociability and the
substitute of participation at associative life in the groups from real
life).
The possibility to self-define of
identity is a disturber factor from personality (by the surpass of taboos
and of self-censorship or by the show of the frustrations and the attempt
of fantasies).
Finally, I want to make some methodological remarks about
all the research activity (and based on the experience obtained in this
activity). The research of a new component of social domain (the virtual
society and its components) can extend its content by integration of new
specific elements. With other words, the methodology concerning the virtual
society can be improved with new models of approach related to general
characteristics of this new research object:
- the possibility to apply an interrogative technique in a mediated interactions
(between researcher and subjects);
- the facility to record all the content of this interactions (which is
similar with a video record in classical
research) without any disturbed effects;
- the possibility to organise and to manage in a very easy way and with
a full control, all king of group investigations.