U.S. Department of Education
Information and Services

General Information

Information Resource Center
General information about U.S. Department of Education programs, funding opportunities, services and publications
Tips for improving education in your community in areas such as reading, college readiness and education technology
Referrals to Department programs and offices
Directory assistance for Department staff

1-800-USA-LEARN (1-800-872-5327)
Spanish speakers available

TTY: 1-800-437-0833
e-mail: usa_learn@ed.gov
Internet: www.ed.gov/pubs

Publications

Education Publications Center
Order Department publications and products
Search for Department publications online
Fax-on-demand for short publications
Sign up for Community Update newsletter

1-877-4ED-PUBS (1-877-433-7827 or 1-800-USA-LEARN if 877 is not available in your area)
Spanish speakers available

TTY: 1-877-576-7734  or 1-800-437-0833
e-mail: edpubs@inet.ed.gov
Internet: www.ed.gov/pubs

ERIC Clearinghouses
Order education-related literature
Information about subject-specific clearinghouses
Order older version of documents

1-800-LET-ERIC (1-800-538-3742)
Internet: http://www.accesseric.org

Fraud, Waste & Abuse

Fraud, Waste & Abuse Hotline
Report fraud, waste or abuse involving federal student aid funds, Department programs or funding

1-800-MIS-USED (1-800-647-8733)
e-mail: oig_hotline@ed.gov

Financial Aid Information

Federal Student Aid Information Center
General information about student financial assistance programs such as Pell Grants and other loans
Questions about the application process, status of your loan and location of lenders
Information on teacher loan forgiveness
Financial aid publications: Free Application for Federal Student Aid; Funding Your Education; the Student Guide

1-800-4FED-AID (1-800-433-3243)
Spanish speakers available

TTY: 1-800-730-8913
Internet: www.ed.gov/studentaid

National Payment Center
Information on defaulted loans being collected by the Department, including payments received, amount owed and repayment options
Contact information on defaulted loans handled by other collection agencies

1-800-621-3115  Spanish speakers available

TTY: 1-800-730-8913
e-mail: DCS_HELP@ed.gov
Internet: www.ed.gov/offices/OPE/DCS

Direct Loan Services
(William D. Ford Federal Direct Loans)
Questions about direct student loans
Repayment plans, address and name changes
Deferment and forbearance forms

1-800-848-0979  Spanish speakers available

TTY: 1-800-848-0983
e-mail: Direct_Loans@ed.gov
Internet: http://www.ed.gov/offices/OPE/DirectLoan

Loan Consolidation Services
Questions about loan consolidation such as eligible loans and repayment options
Applications for loan consolidation

1-800-557-7392  Spanish speakers available

TTY: 1-800-557-7395
Internet: http://www.ed.gov/offices/OPE/
DirectLoan/consolid.html

Research & Statistics

National Library of Education
Statistical Information
Reference assistance

1-800-424-1616

TTY: 202-205-7561
Internet: http://www.ed.gov/NLE
http://nces.ed.gov

Civil Rights

Civil Rights Hotline
Report discrimination at education institutions on the basis of race, sex, disability, national origin or age
Information on civil rights compliance programs
Procedures for filing discrimination complaints
Access to civil rights regulatory and policy documents

1-800-421-3481  Spanish speakers available

TTY: 1-800-260-0471
e-mail: OCR@ed.gov
Internet: www.ed.gov/offices/OCR

Education Department Web Site

Comprehensive source for Department information and services, including:
Education improvement in areas such as reading, parental involvement, technology, and preparing for college
Grant information (click on "Funding Opportunities")
Locate program offices or employees (click on "ED Offices")

www.ed.gov

Can't find the education information or services you need?

call 1-800-USA-LEARN

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