OBJECTIVE

I am seeking a challenging position in a dynamic growing company. I am especially interested in managing independent special projects and creating solutions for new business.

EDUCATION
University of Delaware, Newark, DE
Masters in Business Administration obtained in May, 1994. Special projects completed in most of the courses with heavy emphasis on case work and situation analysis. Developed Decision Support System software using Lotus Macros, Linear Programming, and relational databases.
GPA: 3.5 out of a maximum of 4.00.
Bachelor of Science degree with honors in Economics obtained in May 1990. Emphasis on use of computer tools on mathematical based Economic models. Degree obtained by full-time study while holding a full-time job.
GPA: 3.4 out of a maximum of 4.00.
Delaware Technical & Community College, Newark, DE
Completed program of English as a Second Language. Related courses in Math, Psychology, Sociology, English.
Other
Several seminars attended in 1993 and 1994 through Fred Pryor Systems in Total Quality Management and Project Management. Computer skills courses attended through American Institute of Banking. AIX System Administration seminar attended at IBM.

EXPERIENCE
Visa International, Miami, FL
January 1997 - Present
Risk Manager
Responsible for developing and cordinating Risk Management initiatives in Latin America and the Caribbean.

Advanta Corp, Wilmington, DE
October 1995 - January 1997
Operations Analyst / Project Support.
Responsible for operations support in the FDR department. Primary liaison between FDR and Advanta Duties include generating and analyzing operations indicators, resolving FDR related inquiries from other departments, providing support for new product implementation, maintaining and updating Product Control File and Cardholder Masterfile. Other duties involve ad-hoc queries of cardholder database, report generation, forecasting and controlling FDR expenses, statistical modeling. Directly involved in new product implementations. Experienced in cost/benefit analysis as well as database manipulation and analysis of variances. Responsible for controlling monthly FDR expenses of $5 million

PFPC Inc, Wilmington, DE
January 1993 - October 1995
Mutual Funds Project Specialist.
Responsible for operations and systems support in the Mutual Funds Department. Duties include planning, organizing, directing and controlling special projects and work flows in a highly visible environment. Directly involved in training and developing new staff. Member of the conversion team responsible for implementing new businesses. Worked as the Investar system liaison between Mutual Series Fund and PFPC. Assisted with system implementation during several conversions in 1994. Directly responsible for the implementation of imaging conversion for Mutual Funds processing. Served as system administrator for the Imaging System working under LAN / UNIX environment on an AIX RISC 6000 platform running on XWindows and Windows. Experience with relational databases, Oracle, SAS and C programming language. Extensive knowledge of Investar shareholder system as well as PC's Attachmate 3270 emulation software.

Associates National Bank,Wilmington, DE February 1991 - August 1991
Payments Processing Supervisor.
Responsible for the daily supervision of newly created credit card processing department. Duties include supervising, developing and motivating a staff of eleven payment specialists, analyze daily data and implement processing strategies. Organized the department from start-up operations. Interviewed, hired and trained starting staff. Developed departmental goals and quotas. Wrote procedures manual. Involved in the installation, configuration and development of hardware and software. Experience with Lundy equipment, PC network (LAN), Nixdorf computers. Developed all forms and procedures in use. Served as system liaison between computer operations in South Bend and our Wilmington office.

Wilmington Savings Fund Society, Wilmington, DE
May 1988 - February 1991
Operations Supervisor II.
Responsible for the day-to-day supervision of the Item Processing Department. Duties included supervising a staff of ten clerks, resolving complex out of balance conditions, generating productivity reports, forecasting production and schedule staff accordingly, interviewing and training new employees, giving performance reviews, resolving minor employee problems. Responsible for transmission of ACH direct deposits and payments. Developed a PC based departmental statistical control program. Wrote procedures manual for Item Processing. Member of the system conversion team for vendor update.

SKILLS
Fluent in Spanish.
Good training skills
Good accounting and mathematical abilities.
Excellent knowledge of several types of computer hardware and software. Lotus 123, dBase , Systat, Word Perfect, Windows, DW4, BASIC, ForTran, ProComm, DOS, UNIX, AIX, RISC 6000, TSO, Focus, Excel, Word, LAN, INTERNET, Visual Tools.

ACHIEVEMENTS
Dean's list at Delaware Tech.
Dean's list at University of Delaware.
Vice President of International Students Club at Delaware Tech.
Member of the National Economics Honors Society, Omicron Delta Epsilon.