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| "In this entertaining and insightful analysis, cognitive scientist Donald A. Norman hails excellence of design ... a powerful primer on how-and why-some products satisfy customers and some frustrate them." | "A useful quick reference loaded with imformation about with work station and tool design, human anthropometrics, etc. - a highly recommended book!" | "In this landmark design references, the world's acknowledged authority on web usability Jakob Nielson shares with you the full weight of his wisdom and experience ..." |