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Jessi R.

Milwaukee, WI

JOB OBJECTIVE
Multi-talented IT professional commited to achieving a superior service level while operating in a rapidly changing environment

EDUCATION
University of Wisconsin at Whitewater; December 1997, Bachelor of Business Administration in Office Systems, Mathematics minor; Major GPA: 3.57/4.0
Apple Certified Help Desk Specialist (Certificate Achieved), October 2006
Quark XPress course, August 2004
Five MSAccess '97 courses including Visual Basic for Applications, 2000
Novell 4.x CNA course, 1999

Computer Knowledge:

Operating Systems: Network Operating Systems: IBM Software: Macintosh Software:

MS-DOS; Windows 3.1, '95, '98, Me, 2000; Macintosh System 7, 8, 9 Novell NetWare 3.x, 4.x, 5.x; Windows 2000 client/server MS Word, Excel, PowerPoint, Access (4.3, '97, 2000); GroupWise 5.2, Eudora, Netscape, Outlook Express, Outlook, mainframe and browser-based electronic mail; HTML, FrontPage 2000; Netscape, Internet Explorer; Adobe Photoshop 6.0, ImageReady, Acrobat 4.0; Ghost imaging; Aldus Pagemaker, MS Works, WordPerfect; Lotus 1-2-3, Quattro Pro, Paradox; disk, diskless, touch screen, panel PCs; thermal printers, bar-coding, scanning, wireless radio frequency equipment; WinSTAR, DPI and Reflection payroll software MS Word, Excel, PowerPoint; FileMaker Pro 5.0; Netscape, Eudora 5.0; Adobe Acrobat 4.0, Photoshop 6.0, ImageReady; Aldus Pagemaker, MS Works, Persuasion, WordPerfect; SuperPaint, Hyper Card, Mac Paint, Mac Draw; BBEdit, Dreamweaver, Fireworks, Flash; VPN

Operating Systems:	Network Operating Systems:	IBM Software:	Macintosh Software:
MS-DOS; Windows 3.1, '95, '98, Me, 2000; Macintosh System 7, 8, 9	Novell NetWare 3.x, 4.x, 5.x; Windows 2000 client/server	MS Word, Excel, PowerPoint, Access (4.3, '97, 2000); GroupWise 5.2, Eudora, Netscape, Outlook Express, Outlook, mainframe and browser-based electronic mail; HTML, FrontPage 2000; Netscape, Internet Explorer; Adobe Photoshop 6.0, ImageReady, Acrobat 4.0; Ghost imaging; Aldus Pagemaker, MS Works, WordPerfect; Lotus 1-2-3, Quattro Pro, Paradox; disk, diskless, touch screen, panel PCs; thermal printers, bar-coding, scanning, wireless radio frequency equipment; WinSTAR, DPI and Reflection payroll software	MS Word, Excel, PowerPoint; FileMaker Pro 5.0; Netscape, Eudora 5.0; Adobe Acrobat 4.0, Photoshop 6.0, ImageReady; Aldus Pagemaker, MS Works, Persuasion, WordPerfect; SuperPaint, Hyper Card, Mac Paint, Mac Draw; BBEdit, Dreamweaver, Fireworks, Flash; VPN

WORK EXPERIENCE
Sr. Desktop Support Technician, Reiman Publications, August 2006 to present

Desktop Support Technician, Reiman Publications, May 2005 to August 2006

Technology Specialist, Cooperative Educational Service Agency #1 (CESA #1), November 2001 to May 2005; Technical support for both in-house and remote users, Webmaster of www.cesa1.k12.wi.us and www.visionsurvey.net.

Corporate Trainer, Sells Printing Company, LLC, November 2000 to May 2001; Create and implement training solutions to computer end-users.

Systems Implementor, Silgan Containers Mfg. Corp., January 1998 to September 2000; began in company working on a new project that tracks finished goods throughout the company by using wireless bar coding software and diskless workstations; then moved to implementing WinSTAR payroll system and working with the Simplex company to install the software and train all users.

Data Processor, Data Exchange Center, Inc., June 1993 to December 1999; work on inputting data for surveys, contests, insurance forms, and other various information on Nixdorf computers, and more currently on PCs

IS Intern/PC Specialist, Lutheran Social Services of Wisconsin and Upper Michigan, Inc., May 1997 to December 1997; main task is to create and implement several training courses of various software packages (focusing on Microsoft) for employees of South Inland Region; also a help-desk contact for these employees and assist our region's Systems Administrator.

Computer Lab Consultant, UW-Whitewater, September 1995 to May 1997; job responsibilities included: printer maintenance and PC troubleshooting (both IBM and Macintosh computers); assisting students at various levels of computer expertise

Macintosh Assistant, M&I Data Services, Inc., August 1992 to June 1993; worked on Macintosh computers doing billing reports, spreadsheets, annual reviews, publishing of a bi-monthly newsletter, other general office work

ACTIVITIES
Habitat for Humanity, September 1994 to 2002; Secretary for the '96-'97 school year; chairperson of bake sale committee; involved in volunteering of various Saturdays to help build homes in the Madison, Milwaukee, and Janesville area; participated in Collegiate Challenge 1995 in Sumter, South Carolina, and Collegiate Challenge 1996 in Miami, Florida; attended 20th anniversary celebration/conference in Atlanta, Georgia, and 1996 regional conference in Holland, Michigan; joined electrical wiring team, 1999

Office Systems Research Association, September 1995 to May 1997; SOC Representative for the '96-'97 school year; Co-Chair of the national OSRA newsletter; attended 1996 national OSRA conference in Nashville, TN; involved in PC Day (2 years), where I trained high shcool students from various cities in southeastern Wisconsin on Aldus Pagemaker and HTML

American Marketing Association, September 1994 to May 1996; active member and Chair of the AMAzing Newsletter, Alumni contacts, and Nametags and Attendance committees; dealt with many different personalities and working under deadlines

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