Time Warner : Customer Service

Delivering the Best in Customer Service.

Time Warner Customer service agents are standing by 24 hours a day, seven days a week to take your call.

New Orders

To sign up for cable service or Road Runner, add additional services, or transfer your cable service from one location to another, please use the following numbers:

Akron 330-633-8855
Canton 330-494-8087
Youngstown 330-743-8497
Mansfield 419-521-7560
Warren 330-372-8000
Toll Free 1-877-459-9044

Customer Service & Local Offices

If you have, questions about your cable service, customer service questions, or billing questions, please call our 24-hour customer service center at the numbers listed below. You can also pay your Time Warner Cable bill in person at any of our convenient offices.

Akron
1655 Brittain Rd.
Akron, OH 44310 (330) 633-1839

Alliance 212 East Main St.
Alliance, OH 44601 (330) 494-0095 or 1-800-821-7250

North Canton 5520 Whipple Ave, NW
North Canton, 44720 (330) 494-0095 or 1-800-821-7250

Canton
(Downtown) 301 Cleveland Ave N.W.
Canton, OH 44702 (330) 494-0095 or 1-800-821-7250

Greenville 6 South High St.
Greenville, PA 16125 1-800-821-7250

Kent 1848 State Rt. 59
Kent, OH 44240 1-800-826-2983

Lodi area* 105 S. Prospect St.
Lodi, OH 44254
*Bills can be paid via drop slot only at Lodi office. (330) 948-2116 or 1-800-821-7250

Norwalk
29 East Main St
Norwalk, OH 44857
(800) 425-2225

Mansfield 1575 Lexington Ave.
Mansfield, OH 44907 (419) 756-3333 or 1-800-821-7250

Salem 427 E. State St.
Salem, OH 44460 1-800-821-7250

Shelby 59 E. Main St.
Shelby, OH 44875 (419) 756-3333 or 1-800-821-7250

Wadsworth 110 College St.
Wadsworth, OH 44281 (330) 633-1839

Warren 2650 Weir Rd. NE
Warren, OH 44483 (330) 372-1112 or 1-800-826-2983

Willard 104 Myrtle Ave
Willard, OH 44890
(800) 425-2225

Youngstown 755 Wick Avenue
Youngstown, OH 44505 (330) 747-2550

Where should I mail my Time Warner Cable payment?

For prompt processing of your payment mail to the P.O. box closest to your area. Include either your current billing statement or include your account number on your check or money order and mail to:

Service Area	Mail Payment to:
Akron, Canton, Doylestown, Kent	P.O. Box 741863 Cincinnati, Ohio 45274-1863
Lodi, Mansfield, Shelby, Norwalk, Willard	P.O. Box 741887 Cincinnati, Ohio 45274-1887
Youngstown, Greenville, Salem, Warren	P.O. Box 741878 Cincinati, Ohio 45274-1878

Email

You can reach Time Warner Cable's Northeast Ohio Division by email at: twcable@neo.rr.com

TDD

You can reach Time Warner Cable by TDD phone by calling 1-800-232-0833