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Consulting Services
We have worked with most major manufacturers and dealerships like yours to take the mystery out of these and other important areas of your dealership.
LDG & Associates has over 100 combined years of dealership consulting services and we understand that nothing happens until a sale is made. In that venue, we work in the background of your dealership being as disruptive as possible to your business. At the same time we do an assessment and offer solutions based on the individual needs of each department.
YES, it's true, you can have complete customer satisfaction while enjoying increased profits.
Customer Satisfaction is dependant on employee satisfaction.
Employee's needs are assessed through our individual survey process. At the same time we will analyze your dealerships CSI/SSI/QDS/TSI scores. Once all the data is thoroughly analyzed we then return to the dealership and develop a Self Directed Work Team (SDWT). This team consists of one upper level manager and 6-10 employee's. The team meets once a week for 1 hour. During these meetings the team identifies customer/employee issues, researches possible solutions for improvement, then makes well informed recommendations to the dealer principal and management to improve overall customer and employee satisfaction.
Lastly please note, we have spent many years operating very successful dealerships.
We've sat in your chair, and know the aggravations you face every day. Because we've faced them too.
We know that unless you've actually been in the "hot seat" you can never understand a dealers problems
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