| I am a Senior Support Engineer for a major bank in Charlotte, N.C. As a support engineer, I review various issues presented to the different client support desks, look for trends and locate opportunities to either provide additional targeted training to the client support representatives, or design patches, fixes or technical information to resolve recurring client issues. I also write technical articles, flashes and targeted training, specifically designed to meet the needs of client support services. I also do limited outside consulting upon request. Please contact me for more information. |