Gary Higgs
Email: gary0276@yahoo.com


Objective:

Obtain a Network Engineering position that focuses on the backbone operations of the network.

Experience:

NTT/Verio
March 2001 - Present
Network Engineer
Central Region Data Center Operations
Perform initial turn-ups of Data Center customers at the Dallas Data Center (80,000 square feet). Maintain MDF and IDFs within the Data Center for data and voice connectivity. Configure Fast Ethernet interfaces on Cisco 6509 switches for customer access. Provide consulting and assistance to customers with any issues regarding connectivity to Verio backbone. Experience with Cisco routers (1700, 2600, 3600), Cisco switches (2900XL, 3500, 6500), and Cisco FastHub 400. Setup BGP peering between customers and Verio 6509's. Maintain and allocate Verio IP space. Troubleshoot any issues that affect customer connectivity to Verio backbone.

SBC Communications
Nov.1999 - March 2001
Network Engineer
Provisioning Department
Perform initial turn-ups involving dedicated circuits for all new Southwestern Bell Internet customers, including DS1/DS3/OC3, Frame-Relay, ATM, and ISDN. Responsible for all connectivity or routing problems during the first 48 hours after the turn-up. Interface with customers, LAN/WAN consultants, hardware vendors for such companies as Cisco Systems, and telephone companies. Assist customers with configuration of their routers. Very familiar with the Cisco product line (Cisco 700 series through Cisco 12000GSR). Provide tier 3 level support to the NOC (Network Operations Center) department to resolve networking problems. Perform configuration and maintenance of Southwestern Bell POP routers (Cisco, Ascend, and Redback). Configure and troubleshoot routing protocols (RIP, OSPF, BGP). Responsible for all duties in department for setting up customer BGP peers, creating prefix lists and route maps, and identifying and fixing advanced routing problems with route advertisements. Administer local Sun box and run shel l scripts for Ameritech customers. Provide expertise and assistance to customers and provisioners. Perform circuit suspensions and disconnects when applicable for dedicated customers. Previously responsible for problems occurring after hours involving new turn-ups and DSL circuits when acting as on-call engineer. Available via pager 24 hours.

Xerox
Jan.1999 - Oct.1999
Network Support Analyst
Support for internal and external customers. Interface with customers, LAN/WAN consultants and onsite analysts. Troubleshoot installation and configuration of Xerox Digital Network printers. Duplicate customer networks within lab environment to determine installation and/or configuration issues. Exposure to NT, Novell, Unix, and Macintosh.

Mesquite Adult Daycare
Nov. 1998 - Feb. 1999
Consultant/Technical Trainer
Setup, configured and maintained Local Area Network. Trained corporate employees on software programs and network capabilities. Provided assistance and expertise to employees on all network and computer issues.

Certifications:

CCNP - Cisco Certified Network Professional
CCNA - Cisco Certified Network Associate
NNCSS - Nortel Networks Certified Support Specialist
MCSE - Microsoft Certified Systems Engineer
MCP - Microsoft Certified Professional (Win95,WinNT)
CNA - Certified Netware Administrator 

Education:

Eastfield College
Associates Degree in Applied Arts & Science

SMU - School of Engineering and Applied Science
Cisco and Nortel Program
Microsoft Certified System Engineer Program

Global Knowledge
Building Cisco Multilayer Switched Networks
OSPF Design and Configuration
BGP Configuration