TITLE: Microsoft Windows XP Fix for System Restore (Q835409) VERSION: 1.00 Rev. A DESCRIPTION: This SoftPaq contains a Microsoft XP fix for the listed desktop models and operating systems. This fix (from Microsoft QFE 835409) must be applied to any listed desktop running the Windows XP Service Pack 1 (SP1) or Windows XP Service Pack 1a (SP1a) operating system BEFORE upgrading the desktop to Windows XP Service Pack 2 (SP2) operating system. This SoftPaq resolves an issue that occurs when a user upgrades to Windows XP SP2 and, thereafter, restores a Windows XP SP1 Restore Point. Previous to this fix, the user was restored to the Windows XP SP1 operating system, eliminating the possibility of returning to Windows XP SP2 by using any of the restore points under the Windows XP SP2 System Restore function. PURPOSE: Critical SOFTPAQ NUMBER: SP28454 SUPERSEDES: None EFFECTIVE DATE: August 1, 2004 CATEGORY: Operating System - Enhancements and QFEs SSM SUPPORTED: Yes PRODUCT TYPE(S): Desktops PRODUCT MODEL(S): Compaq D315 business PC: All Models Compaq Evo D300 Convertible Minitower: All Models Compaq Evo D300 Convertible Minitower: All Models Compaq Evo D300 Desktop: All Models Compaq Evo D300 Desktop: All Models Compaq Evo D300 Small Form Factor: All Models Compaq Evo D300 Small Form Factor: All Models Compaq Evo D300 Small Form Factor: All Models Compaq Evo D300s Small Form Factor: All Models Compaq Evo D300v Microtower: All Models Compaq Evo D300v Microtower: All Models Compaq Evo D310 Desktop: All Models Compaq Evo D310 Desktop: All Models Compaq Evo D310 Micro-desktop: All Models Compaq Evo D310 Microtower: All Models Compaq Evo D310 Microtower: All Models Compaq Evo D310 Slim Tower: All Models Compaq Evo D311 Desktop: All Models Compaq Evo D311 Microtower: All Models Compaq Evo D320 Desktop: All Models Compaq Evo D320 Microtower: All Models Compaq Evo D320 Slim Tower: All Models Compaq Evo D380 Microtower: All Models Compaq Evo D380mx Desktop: All Models Compaq Evo D381mx Desktop: All Models Compaq Evo D500 Convertible Minitower: All Models Compaq Evo D500 Desktop: All Models Compaq Evo D500 Small Form Factor: All Models Compaq Evo D510 Convertible Minitower: All Models Compaq Evo D510 e-pc: All Models Compaq Evo D510 USDT: All Models Compaq Evo D510 USDT: All Models HP bc1000: All Models HP Business Desktop d335: All Models HP Business Desktop d335: All Models HP Business Desktop d335: All Models HP Compaq d212 microtower: All Models HP Compaq d220 microtower: All Models HP Compaq d230 microtower: All Models HP Compaq d240 microtower: All Models HP Compaq d248 microtower: All Models HP Compaq d260 microtower: All Models HP Compaq d330 desktop: All Models HP Compaq d330 microtower: All Models HP Compaq d330 slim tower: All Models HP Compaq d338 microtower: All Models HP Compaq d530 convertible minitower: All Models HP Compaq d530 small form factor: All Models HP Compaq d530 ultra-slim desktop: All Models HP Compaq d538 convertible minitower: All Models HP Compaq d538 small form factor: All Models HP Compaq dc5000 microtower: All Models HP Compaq dc5000 small form factor: All Models HP Compaq dc7100 convertible minitower: All Models HP Compaq dc7100 small form factor: All Models HP Compaq dx2000 microtower: All Models HP Compaq dx2000 slim tower: All Models HP Compaq dx6100 microtower: All Models HP Compaq dx6100 slim tower: All Models HP d325 microtower: All Models HP d325 slim tower: All Models HP dx6050 microtower: All Models HP RP5000: All Models OPERATING SYSTEM(S): Windows XP Home Edition Windows XP Professional LANGUAGE(S): Global ENHANCEMENTS: - Provides the solution for a known Microsoft Windows XP System Restore issue. IMPORTANT: This SoftPaq must be installed on any listed desktop running the Windows XP SP1 or Windows XP SP1a operating system BEFORE upgrading the desktop to Windows XP SP2. PREREQUISITES: N/A HOW TO USE: 1. Download the SoftPaq .EXE file to a directory on your hard drive. 2. Execute the downloaded file and follow the on-screen instructions. Copyright (c) 2004 Hewlett-Packard Development Company, L.P.